Dear Mr. Mursaloglu,
please accept our appreciation for taking the time to provide us with your feedback about your recent stay.
We are glad to know that overall your experience was positive. Yet we were very disappointed to hear that you found our housekeeping service to be below high standards.
Please note that your concerns have been passed on to our housekeeping management.
We do hope you give us another chance as we will definitely improve our services.
We hope to be part of your future trips to Kharkiv.
Guest Relation Manager