Dear Mr. Zubov and Ms. Deksne!
Thank you for choosing Premier Palace Hotel Kharkiv for accommodation during New Year Holidays.
We deeply appreciate you for taking from your valued time to write such a detailed and constructive feedback regarding your recent stay with us. Our guests’ comments, like yours, regarding the level of service is an important tool, one that enables us to continually improve and adjust our hotel to meet our guests’ needs and requirements. Please be ensured that we do take your comments seriously. We have carefully read your feedback and all the points you have mentioned was duly analyzed and discussed with the Management of the hotel. We are sorry that you had some inconveniences with a security team and at the Sky Lounge restaurant and we do understand your opinion and dissatisfaction. Indeed, we fell short of your expectations and wish to express our regrets for not having provide you the highest-level service. Our goal is to provide affordable, comfortable and convenient accommodations with great experience. Based on this case we conduct additional trainings for security staff and for the entire hotel team for more friendly and attentive attitude to our Guests. Be sure this situation affects our job and service to make it better. It is very important for us to keep improving the hotel product and to make all our guests feel comfortable and safe during their stays with us. In addition, we would like to give an assurance that all the linen in the hotel is 100% cotton bed laundry. We are sorry that you have found it bad quality and thank you for your note. We are glad to know that despite mentioned above you are going to visit Premier Palace Hotel Kharkiv again. To make for you next stay more pleasant compliment and to wear off a previous impression we would like to propose you a compliment for a further accommodation. We do hope your travel plans will bring you back to Kharkiv in future and give us another chance to welcome you. We will do everything possible to improve mentioned details in order to make your future stays at our hotel an excellent experience. Should you have any questions, please do not hesitate to contact me. Kind regards,
Guest Relation Manager